Terms of Service
Last updated: December 30, 2024
Agreement to Terms
By accessing or using Dispatch Tickets, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this service.
Description of Service
Dispatch Tickets is an API-first ticketing service designed to be embedded into other products. We provide APIs and tools for managing customer support tickets, comments, attachments, and related functionality.
Account Registration
To use our service, you must:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Maintain the security of your API keys and credentials
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized use
Acceptable Use
You agree not to use our service to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights of others
- Transmit harmful code, malware, or viruses
- Attempt to gain unauthorized access to our systems
- Interfere with or disrupt the service or servers
- Send spam or unsolicited communications
- Store or transmit content that is illegal, harmful, or offensive
API Usage
When using our API, you agree to:
- Comply with rate limits and usage quotas
- Keep your API keys confidential and secure
- Not attempt to circumvent usage limitations
- Use the API only for its intended purpose
Payment Terms
Dispatch Tickets operates on a per-ticket pricing model. You agree to pay all fees associated with your usage as described in our pricing documentation. We reserve the right to change our pricing with reasonable notice.
Intellectual Property
The service and its original content, features, and functionality are owned by Epic Design Labs and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Your Content
You retain ownership of content you submit through our service. By using our service, you grant us a limited license to store, process, and display your content solely for the purpose of providing the service to you.
Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access to the service. We may modify, suspend, or discontinue the service at any time with reasonable notice when possible.
Limitation of Liability
To the maximum extent permitted by law, Epic Design Labs shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the service.
Termination
We may terminate or suspend your account and access to the service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
Changes to Terms
We reserve the right to modify these terms at any time. We will notify you of any changes by posting the new Terms of Service on this page and updating the "Last updated" date.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.
Contact Us
If you have any questions about these Terms, please contact us at legal@dispatchtickets.com.