Privacy Policy
Last updated: December 30, 2024
Introduction
Epic Design Labs ("we," "our," or "us") operates Dispatch Tickets. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
Information We Collect
We collect information you provide directly to us, including:
- Email address when you sign up for early access or create an account
- Name and company information (optional)
- Ticket content, comments, and attachments you create through our API
- Usage data and API request logs
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
Data Storage and Security
We implement appropriate technical and organizational measures to protect your personal information. Your data is stored on secure servers and transmitted using encryption. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Third-Party Services
We may share your information with third-party service providers that perform services on our behalf, including:
- Cloud hosting and infrastructure providers
- Email delivery services
- Payment processors
- Analytics providers
Your Rights
You have the right to:
- Access, update, or delete your personal information
- Object to processing of your personal information
- Request portability of your personal information
- Withdraw consent at any time
Contact Us
If you have any questions about this Privacy Policy, please contact us at privacy@dispatchtickets.com.